FAQ

Have a question? Check here to see if we have an answer!

• I am having issues with ADP. What should I do?

  If you are having issues with ADP, please reach out to us at [email protected]. On July 20th, 2026, we will be transitioning to Workday. More details to come post-launch.

  Be sure to include as much information as possible about what issues you are having.

• What is the pay schedule?

  Ampersand offers bi-weekly paydays every other Friday.

• How do I submit for a reimbursement?

  Starting September 24, 2025, rather than emailing receipts for reimbursement, receipts should be uploaded to our expense tracking system, Concur. This new system will remove opportunities for manual error by ensuring reimbursements are sent directly to the payroll system to be paid on the next pay day (Note: if you upload a receipt on a pay day week, it will be on the following pay period). It will also allow you to view your past receipts to keep track of how much of your reimbursement fund you have left. When entering a receipt for reimbursement, you will need to enter a business purpose (e.g., SLP Continuing Education Course; Reinforcement materials for classroom, etc.), as well as select an expense type. Below are the expense types you will utilize-

  • Classroom supplies: Teacher supplies expense type, student supplies expense type

  • Licensing/Fingerprints: Employee Licenses/Certifications expense type

  • CEU: Continuing Professional Education expense type

  • Travel: choose the relevant expense type category (meals, airfare, car rental, hotel, etc)

  
  If you haven’t signed up yet for Concur, please email [email protected] to resend the invite. If you need help walking through Concur, you can also email [email protected].

• How do I log time off?

  • If you are sick, absent, or are planning a future extended absence (eg., vacation travels), please let your district team and us know as soon as you can. 

  • Do not enter Paid Sick Leave hours on your timesheet - use ADP to submit a time off request.

  • Follow this link for instructions on how to request time off on ADP.

• Do I log time over a holiday or a school break?

  Any non-student days are non-work and non-paid days unless you receive prior approval to work by a district supervisor.

  Please leave your timecard blank for these days.

• Can I work over my contracted hours?

  We understand that there may be weeks when your schedule becomes exceptionally demanding. During such times, it's crucial to maintain a line of communication with your district supervisor and accurately record any additional hours on your timesheet. Please follow these steps if you believe you may go over your hours: 

  • Get written approval: Email your district supervisor as soon as possible to let them know of your situation and get written approval to go over your contracted hours. 

  • Add a Note on your timesheet: Leave a simple explanation in the “Notes” section at the bottom of the timesheet, along with the supervisor’s name who approved the overtime

• How do I sign up for benefits?

  • If you are new, you will be able to sign up for benefits on ADP on your start date. You will have 30 days after the start date listed on your ADP profile to register for benefits. Benefits will begin on the 1st of the month following your start date (i.e. If your start date is September 13, your benefits will begin on October 1). 

  • If you are currently employed, you can sign up for benefits if you have a “qualifying life event* or it is during the open enrollment period. 

  • Follow this link to see our benefits packet for the 25-26 school year.

  • Make sure you sign up for “20” plans: These plans are designed for our school specialists, ensuring that your insurance premiums are paid only during the school year. This means you won't be charged during the summer months when you're not getting paid. You will still retain your benefits year-round, but your premium rate will be slightly higher during the school year.

  • The new benefits enrollment period will begin in November, and your benefits will start on January 1, 2026.

• I am having issues with my benefits, who should I contact?

  Insurance questions be sent to the Point Quest Group CARE Center:
  📞 800-724-8802
  📧 [email protected] — We are here to support you!

• I have moved, what do I need to do?

  You can update your address in ADP and make any tax related changes (e.g., if your new county has additional taxes, etc.) there as well. Information can be updated by clicking "Myself" --> Profile-->View More under the Personal Information tab. If you need to adjust taxes, you can do that in ADP by going to Myself--> Tax Withholdings.

• I have changed my name, what do I need to do?

  Please update your profile information in ADP and send proof of name change to [email protected]. 

  Information can be updated by clicking "Myself" --> Profile-->View More under the Personal Information tab.

• How do I know how many sick leave hours I have?

  To see your sick leave hours on ADP, click on the myself tab, then select the Time off or Time Off Balances from the menu to view your current balances.

• How do I log my hours?

  • You can log your hours on the ampersand portal: https://go.ampersandtherapy.com/login

  • Be sure to log your hours by Friday at 8pm pacific time each week in order to be paid on time.

  • Please refer to your assignment confirmation for a breakdown of your assigned hours.

  • For unpaid lunches: If you work more than 5 hours in a day, please take a half-hour unpaid lunch. On your timesheet, please make two separate time entries with a 30-minute gap between.

  • For paid lunches: If you work more than 5 hours in a day, please take and record a half-hour paid lunch. On your timesheet, please make two separate time entries with a 30-minute gap between. A Paid Lunch period will automatically be applied.

  • Follow this link for instructions for our portal.

• There is an issue with my paycheck. Who do I contact?

  For payroll or paycheck issues, you can email [email protected] and cc [email protected].

• I want to take a leave of absence, how do I go about doing that?

  You can email [email protected] and cc [email protected] and your Talent Acquisition Specialist.

• My question isn’t answered here, who should I reach out to?

  You can reach out to [email protected] with your question.